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"But we have some departments that have to do a lot of reimaging, so making sure our licensing pool gets credited each time an e-license is redeployed would be a painful chore.
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"It's not a tool that can tell us anything we don't already know from our software asset management system," said another reader. What if 18 months from now Adobe's having a bad quarter and needs a quick boost to revenues? Will they hold to the privacy promises they're making now about not giving the sales side your licensing data? So we've told Adobe we won't be moving to 8.0 or any other product that's going to require ALM."ĪLM scares those customers who know they don't have a good handle on their licensing, and seems like an undue burden for those who do. "But there's a slippery slope if we go down that road. "From what we've seen, Adobe did a reasonable job in keeping ALM relatively unobtrusive," wrote one reader after his company had finished its analysis of ALM. So why did Adobe change its mind? From what I've been hearing from readers, it appears that customers made it clear they weren't going to accept vendor-specific licensing tools. Still, as we discussed when I broke the news about ALM, Adobe was the first major publisher to incorporate vendor-specific license tracking technology in its product, so it's important to note that they've had such serious second thoughts. Consumer versions of Acrobat and many other Adobe products still have product activation (which can cause its own problems, as we just recently heard again), so Adobe is not backing away from all forms of copy protection. In some instances, there have also been difficulties in managing certain customer workflows and requirements." As ALM use was still voluntary, those who were using it can revert to the ALM-disabled version of Acrobat.īefore we go any further, let me just make it clear that this decision regarding ALM only affects Acrobat volume license customers.
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On its web page announcing the change, Adobe says that in the months since it introduced ALM with Acrobat 8, "we have learned that ALM requires a greater level of administrator resources than many of our customers have available to them. For once, enough customers pushed back against an overly burdensome anti-piracy to force the vendor to back down. The complete Service Level Expectation (SLE) document for the Software Licensing service can be found here: Software Licensing SLE (PDF).In one of the most significant victories for software customers in many years, Adobe announced late last week that it will disable its Adobe License Manager (ALM) technology for volume license copies of Acrobat 8.
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Software Licensing focuses on software that has broad university usage and is purchased more efficiently and cost-effectively from a central point. Please visit Options for Getting Software to see these additional options. There are additional methods of acquiring software depending on your role in the university and the software you are looking for. Please visit the Software Catalog in ServiceNow to view options provided through Software Licensing. Please see our instructions for help ordering software in the ServiceNow Software Catalog Options for Obtaining Software Visit the Software Licensing Catalog for a complete list of available software programs. Operating as a central point of purchase, Software Licensing can take advantage of volume license discounts and academic site licensing, providing cost savings for schools and departments.Ĭurrently, WashU IT Software Licensing staff manage a range of software programs, from desktop applications to statistical programs, such as Adobe Acrobat, EndNote, Microsoft Office, MATLAB, SAS, SPSS, and STATA. Software Licensing is a service that licenses and manages enterprise-level software programs.